10 Things We Do Better

  1. Immediate Response – GUARANTEED. We answer our support lines LIVE and guarantee to have an engineer working on resolving a critical problem within 15 minutes. Most other IT firms DON’T guarantee response times in writing and take an average of 4-6 hours to respond.
  2. Our engineers are seasoned, qualified, professionals with years of real world experience. We have better trained and more experienced engineers than the average IT firm. Many engineers are inexperienced or low skilled and this results in problems taking much longer than they should to resolve, problems reappearing or taking several attempts to fix. Our engineers have a minimum of 10 years or more experience in IT support.
  3. We will provide you with the most cost-effective solution to your problem. We understand the importance of keeping overheads and costs to a minimum. That’s why we require that all of our engineers are trained to find the most cost-effective solution to your problem without sacrificing quality. We never charge clients for expensive upgrades, hardware, software and solutions that aren’t 100% necessary.
  4. We are big enough to handle any computer project, but still small enough to provide you with the individual attention you deserve. Our clients tell us working with friendly, polite and good humored engineers is as important as the skills and responsive service they provide. It is important that the people you and your users communicate with, know who you are, understand your needs, listen and empathize with you. Having close relationships, means ALL your users will be as productive as possible and having happy staff will ultimately lead to happy clients.
  5. All Projects Completed According to Schedule AND Budget – Guaranteed. As your trusted company to perform network services, IT consulting or to complete a project, we won’t surprise you with unexpected charges as some incompetent or unethical technicians will. We do the right thing and make no excuses. Your IT support project will be completed within time constraints, resources, scope and budget.
  6. We schedule system upgrades and fixes after normal business hours to save you thousands of dollars in lost productivity. System upgrades, fixes, and installations can bring down your computer network for several hours. For your convenience, we’ll schedule our engineers to perform this work after hours so there is minimal interruption to your business activities.
  7. A Clear and Certain Outcome – No Unwanted Surprises. Feel secure that your network or data will not be damaged in the process. We evaluate first to see if there are any potential risks before we begin computer maintenance services. Any risks will be clearly explained and we will get your authorization before we begin working. Having your files and data backed up beforehand is another way to go.
  8. Invoices Will Be Accurate – Guaranteed. Your invoice will be accurate and completely spelled out – guaranteed. Since you pre-approve all charges, your IT consulting bill will present no “mystery” charges with our computer IT management services.
  9. We are the ONLY IT support company in Alabama that offers a no-risk, 100% money back guarantee. Sign up with us to put an end to your most challenging computer problems. If you are ever dissatisfied with any service for ANY reason, call and let us know. We will work with you to correct or repeat the service at no additional charge, or arrange for another technician to repeat the service at no additional charge. No other IT support company will stand behind their work the way we do.
  10. We Guarantee Absolute 100% Satisfaction. Our IT consulting and technology support services will give you the satisfaction you deserve. You can entrust our IT management services for a successful outcome with no hassles whatsoever.