The terms FXS and FXO come up in almost every conversation about analog telephony and VoIP integration, but they’re rarely explained clearly. They’re not interchangeable, and confusing them during a phone system setup creates problems that can be difficult to troubleshoot after the fact. Here’s what each one does and why the distinction matters. The […]
What’s the difference between FXS and FXO? A plain-language guide for businesses
How number porting works and how to make sure it goes smoothly
Your business phone numbers are yours to keep, regardless of which carrier currently manages them. The Federal Communication Commission’s (FCC) local number portability rules guarantee that right, but the transfer process has requirements that you need to understand before you begin. What number porting is and why it matters Local number portability (LNP) is the […]
How VoIP analytics transforms your communication system into a business tool
The same Voice over Internet Protocol (VoIP) infrastructure your business relies on for day-to-day communication is quietly generating a wealth of data about how your teams operate and how your customers feel. VoIP analytics is the layer that makes that data readable, searchable, and useful for everyone from IT managers to contact center supervisors. What […]
Why every small business should be using VoIP
Still using a traditional phone system for your business? You might be missing out. This post breaks down why VoIP is now a must-have for small businesses, and how it can help you work smarter, not harder. What is VoIP? VoIP, or Voice over Internet Protocol, lets you make and receive phone calls over the […]
Integrating UCaaS and CCaaS: A smarter approach to business communication
The future of business communication is unified. Learn why converging Unified Communications-as-a-Service (UCaaS) and Contact Center-as-a-Service (CCaaS) systems is a game-changer for SMBs looking to thrive in a remote-friendly, cloud-powered world, and what steps to take to make that transition smoothly. The business world is shifting quickly, and cloud-based tools are at the center of […]
Leverage unified communications for your SMB
If you’re looking to optimize your business processes, consider adopting unified communications (UC). In this short guide, we explore the transformative potential of UC in enhancing your company’s information system. We also look at the growing accessibility and affordability of UC solutions, making them an appealing choice for businesses like yours. Unified communications defined Unified […]
How to deal with common VoIP problems
When it comes to saving money for small businesses, Voice over Internet Protocol (VoIP) is a good solution. But not all VoIP systems are built the same. So when you’re ready to use this technology for your business, beware of these common VoIP pitfalls. Any of these VoIP issues can tarnish your company’s reputation and […]