Voice over Internet Protocol’s (VoIP) call recording feature has been around for a while now. However, small- and medium-sized businesses (SMBs) that don’t prioritize customer interaction are underutilizing it. When used properly, call recording can strengthen your company’s reputation and boost customer satisfaction. #1. Improve customer service One of the most important reasons why businesses […]
Top reasons to record your business calls
VoIP and VoLTE: How they differ from each other
It’s most likely you’re using Voice over Internet Protocol (VoIP) telephony in your office. VoIP allows you to do conference calls, send instant messages, play music while a caller is on hold, line up callers on an automatic queuing system, and many more. However, there’s a new technology called Voice over Long-Term Evolution (VoLTE), and […]
How softphones enhance business performance
When working remotely, there are many tools your business can use to communicate. You have email, old-fashioned phone calls, internal discussion forums, and issue tracking software. However, if you want to dramatically improve business performance, softphones are the way to go. Anytime, anywhere business phone Softphones are essentially a type of application that you can […]
5 Signs your VoIP network is being hacked
Voice over Internet Protocol (VoIP) is one of the technologies that have changed the way businesses operate. VoIP phones are essential for the success of your company, allowing users to do a wide range of tasks, including making calls from virtually anywhere there’s an internet connection to setting up conference calls. Unfortunately, they are not […]
Group voice call on Facebook
Skype used to dominate an area of VoIP communications that serves a special function: group video calling. With apps like Snapchat, WhatsApp and, most recently, Slack nipping at its heels, it comes as no surprise that social network behemoth Facebook takes a slice of the cake with its recently rolled out desktop group voice calling. […]